This privacy notice sets out how Times and Travels LTD, registered Office 4 219 Kensington High Street,

Kensington, London, W8 6BD, and incorporated in the United Kingdom, and its associated trading

names, protects the privacy of your personal information. We recognise and acknowledge the

importance of your personal data and are committed to respecting your privacy and protecting your

personal information.

1.What information do we collect and why?

We need to collect, use and disclose personal information to perform our duties as a travel agent,

namely, making and managing travel bookings on behalf of our customers. During the course of

our relationship, we may collect the following:

 Personal and contact details, such as title, full name, contact details (address, telephone

and e-mail address)

 Passport number, date of birth and nationality - if required by the respective airline

 Payment information: card number, security number, expiration date and cardholder

name

 Frequent flyer numbers, car rental programme and hotel room preferences (if

applicable)

 Dietary requirements and health issues (if any) relevant to your travel arrangements or

required by the relevant travel service provider(s) (e.g. accommodation or tour

providers).

 Information provided by filling forms on our website – e.g. e-mail address, where you

heard about us and your travel preferences. This information will be used to keep you up

to date with all our latest offers and products

 Call recordings -calls may be recorded for the purposes of quality control and staff

training

 Social media -by interacting with the social media features on our website (Facebook,

Twitter or Instagram), you will be bound by the privacy policies of the respective social

media companies

 IP address and cookies -When you access our website, our servers may record data

regarding your device and the network you are using to connect with us, including your

IP address

2. How will we collect this information?

We usually collect your personal data from the information you submit during your relationship

with us. The above data may be collected from the following sources:

 Information generated about you when you purchase or make enquiries regarding a

travel arrangement; via the phone, e-mail or website

 When you subscribe to receive marketing materials from us (e.g. e-newsletters)

 When you speak to our customer service team

 When you enter competitions or register for promotions

In some circumstances, it may be necessary for us to collect personal information about you from

a third party. This includes where a person makes a travel booking on your behalf, which includes

travel arrangements to be used by you (e.g. a family or group booking or a travel booking made

for you by your employer). Where this occurs, we will rely on the authority of the person making

the travel booking to act on behalf of any other traveller on the booking. Where you make a travel

booking on behalf of another person (e.g. a family or group booking or a travel booking made for

an employee), you agree you have obtained the consent of the other person for us to collect, use

and disclose the other person's personal information in accordance with this Notice.

3. What do we use your personal data for, and what is the lawful basis for doing so?

3.1 Contractual

 In order to perform our duties as a travel agent. The consequence of not providing this

information is that we will be unable to complete your booking.

 Personal and contact details are used for the purposes of completing the travel bookings

you make on our site, like the payment information, passport numbers, date of birth,

frequent flyer numbers and dietary requirements.

3.2 Legitimate interest

 For direct marketing communications and related profiling to help us offer you relevant

products and services, including deciding whether or not to offer you certain products and

services.

 Your information may also be utilised for broader reasons, such as: to provide you with

travel confirmation and updates on your itinerary, to manage your booking and to allow

us to contact you for customer service.

 We may use your personal information to send you targeted marketing activities; about

special offers, new products or competitions. These may include e-mails, text messages

and data messages. If you do not wish to receive such information, you may ask us in

writing not to receive it.

3.3 With your consent

In specific situations, we can collect and process your data with your consent. For example, when

you tick a box to receive e-mail newsletters, your personal information may be used, with your

explicit consent, to send you relevant promotional fares.

4. With whom do we share your personal data?

We may share your information with the following entities:

 Primary suppliers: airlines, hotels, tour operators, transfer providers, cruise lines, car

rental and activity providers who fulfil your travel reservation

 An individual making a third-party reservation on your behalf

 Third parties who provide services on our behalf, including credit card processing,

business analytics and fraud prevention

 As required or authorised by applicable law, and to comply with our legal obligations

 Times and Travels LTD is a global business and includes operations outside the EEA.

Your personal information may be disclosed to our overseas related entities in order for

us to complete your travel booking and/or to enable the performance of administrative,

advisory and technical services, including the storage and processing of such information.

We will ensure that any such international transfers are either necessary for the

performance of a contract between you and the overseas recipient or are made subject to

appropriate or suitable safeguards as required by your local data protection laws

5. For how long do we keep your personal data on file?

 Personal data is retained as long as is necessary, for the purpose that it was originally

obtained

 To protect us against any contractual claims, generally for a period of 6 years

 Records are kept in line with legal and regulatory requirements/guidance

6. Your rights

Below is a list of the rights that you have regarding the personal information that we process. You

have the right to;

 Confirm with us that we are processing your data

 Request access to the personal data we hold

 Have data amended if it is inaccurate or incomplete

 Request that we delete your personal data if there is no compelling reason for its

continued processing

 Request that we remove your consent

If you wish to exercise any of the above rights, please contact us on info@timesandtravels.co.uk,

providing details of your request.

If you are dissatisfied with our data processing activities, you have the right to complain to the

Information Commissioners Office (ICO) https://ico.org.uk/concerns/

7. IP addresses

When you visit our website, use any of our mobile applications or open communications from us,

our servers may record data regarding your device and the network you are using to connect with

us, including your IP address.

We collect your Internet Protocol ("IP") addresses to track and aggregate non-personal data. For

example, to monitor the device, browser utilised and geographic locations from where customers

and visitors navigate our site.

8. Tracking Technologies / Cookies

The internet pages of Times and Travels Ltd use cookies, text files that are stored in a computer

system via an internet browser. Using these cookies, we can provide users of this website with a

more user-friendly experience that would not be possible without the cookie setting.

In addition to the first-party cookies mentioned above, we may use anonymised third-party web

analytics services on our websites and mobile apps, such as Google analytics. The analytics

providers that administer these services use technologies such as cookies to help us analyse how

visitors use our websites and apps.