These Booking Conditions, together with our privacy policy, any other written information
we brought to your attention before we confirmed your booking and where your holiday is
booked via our website, our website terms and conditions of use, apply to your booking with
Times and Travels LTD registered number 13922215 with our registered office address at
Office 4 219 Kensington High Street, Kensington, London, England, W8 6BD ("we", "us"
and "our").
Please read these Booking Conditions carefully prior to making any bookings. References to "you"
and "your" in these Booking Conditions means all persons named on the booking (including
anyone who is added or substituted at a later date) or any of them.
By making a booking, you agree on behalf of all persons detailed on the booking that he/she:
a. has read these Booking Conditions and has the authority to and does agree to be
bound by them;
b. consents to our use of personal data in accordance with our privacy policy and is
authorised on behalf of all persons named on the booking to disclose their personal
details to us, including where applicable, special categories of data (such as
information on health or medical conditions and disabilities);
c. is over 18 years of age;
d. accepts financial responsibility for payment of the booking on behalf of all persons
detailed on the booking.
Single component bookings: Where we sell a single component travel service to you such as
flight, hotel or car hire only, we act as an agent in respect of all such bookings, and Section A
applies to all such bookings. We do not provide any financial protection for single component
bookings except for some flights which are protected by our Air Tour Operator's Licence
("ATOL"). Not all of our flight-only sales are ATOL protected: where we sell and issue tickets as
an authorised airline ticket agent, no ATOL protection applies. We will tell you when you are
purchasing an ATOL protected flight, and you will be issued an ATOL certificate. See Section A,
Clause 8 for further information on ATOL protection.
Packages that we organise: where we combine and sell two or more different types of travel
services to you for the purpose of the same trip or holiday, such as a flight and hotel, or hotel and
car hire, so as to create a package holiday, your contract(s) will be with the supplier(s) or
principal(s) on behalf of who we act as agent, but we will accept responsibility for the performance
of those contracts as a package organiser in accordance with the Package Travel and Linked Travel
Arrangements Regulations 2018 ("Package Travel Regulations") and arrange financial
protection for your Package. Section B sets out the terms and conditions that will apply in addition
to Section A when you book a package that we organise. See Clause 2 below for further
information as to what comprises a package and Section B, Clause 5 for details of how your
Package will be financially protected.
Note: if after selecting and paying for one travel service, you then book additional travel services
for your trip or holiday via our Company, you will NOT benefit from the rights applying to
packages under the Package Travel Regulations, and we will not be responsible for the
performance of individual travel services.
Packages organised by a third party: Please note that occasionally we sell a package organised
by a tour operator/principal acting as their agent. In that event, the tour operator/principal is
responsible to you for your Package and your financial protection, and we act only as an
agent. Section A applies to all such bookings. Where a flight is included in the tour
operator/principal's package, the Package will be protected by their ATOL, and the ATOL holder's
name and ATOL number will be detailed in your booking confirmation.
All communications concerning customer services or your booking should be sent to Customer
Services, Times and Travels, Office 4 219 Kensington High Street, Kensington, London, England,
W8 6BD, or drop an e-mail to: info@timesandtravels.co.uk
SECTION A - Applicable To All Bookings
1. Contract
When making your booking, we will arrange for you to enter into a contract with each of the third
party supplier(s) of your travel arrangements (such as tour operator, airline, cruise operator,
accommodation provider, car hire provider and transfer provider) as specified on your booking
confirmation. Your contract comes into existence once we issue the booking confirmation.
Your booking with us is subject to these Booking Conditions and those of the third party suppliers
who have their own terms and conditions that govern the services they provide, and you'll be bound
by these. In the event of any conflict between a supplier's terms and conditions and these booking
conditions, the supplier's term or condition that conflicts with ours will take precedence, unless it
is deemed under English law to be invalid or unenforceable, in which case the relevant term or
condition in our Booking Conditions will prevail. Some of our suppliers' conditions may limit or
exclude their liability to you and, because they'll apply to your contract with us, may also limit or
exclude our liability to you. Suppliers' terms and conditions are often subject to international
conventions too, which limit their (and our) liability. Copies of the relevant supplier's terms and
conditions and any applicable international conventions are available on request.
As an agent, we accept no responsibility for the acts or omissions of the suppliers or for the travel
services provided by them unless we are the organiser of your package holiday under the Package
Travel Regulations, in which case we will accept responsibility for those travel services in
accordance with Section B of these Booking Conditions.
2. Package Bookings
Where we combine and sell to you two or more of the travel services specified below for the
purpose of the same trip or holiday, this will comprise a “Package”, and we will take responsibility
for the Package as an “organiser” under the Package Travel Regulations as long as those travel
services are: purchased together from a single visit to our website and selected by you before you
agree to pay; or advertised, sold or charged by us at an inclusive or total price; or advertised or
sold under the term "package" or a similar term. A summary of our responsibilities as the organiser
is outlined in Section B of these Booking Conditions.
Note: Where we are the organiser under the Package Travel Regulations, we will still act as agents
in relation to the travel services, and you will have contracts with each of the suppliers of those
travel services.
The travel services, two or more of which can constitute a Package, are:
a. transport (e.g. flight);
b. accommodation;
c. rental of cars or other motor vehicles;
d. any other tourist service not intrinsically part of one of the travel services in a. b.
and c,
Other tourist services: Please note that where you have made a booking which consists of either
accommodation, transport or car rental, plus one or more "other tourist services" as described at
(d) above, according to the Package Travel Regulations, this will only create a Package where the
tourist services account for 25% or more of the value of the combined services or are advertised
as, or otherwise represent, an essential feature of the Package.
Additional tourist services selected and purchased after the transport, accommodation or car rental
service has started or where the tourist services are intrinsically part of the other components will
not make a Package. These bookings will be treated as single component bookings and will not
provide rights under the Package Travel Regulations.
Third-party packages: If we sell two or more travel services that have already been combined as
a Package by a third party tour operator or principal, the tour operator or principal will be the
organiser and liable for your Package under the Package Travel Regulations.
Your booking confirmation will specify whether a Package has been purchased and will identify
the party who is responsible for your Package. See Section B for our liabilities and responsibilities
when selling a Package as the organiser.
3. Bookings
Bookings may be made online on our website www.timesandtravels.co.uk by telephone or in-
person at our agency premises. All bookings are subject to availability at the time of booking. We
do not guarantee that any of the travel services that we advertise, including on our website, will
still be available at the time of booking. Once you have made a booking request, we will confirm
the availability of your chosen travel services to you.
Where you book online, the order summary e-mail sent to you is NOT contractual acceptance of
the supplier's ability to provide these travel services; it is an acknowledgement that we have
received your offer, and should the travel services be available as detailed on our website then we
will issue to you a booking confirmation which is when your contract with us comes into existence,
and you have entered into a legally binding agreement to purchase those travel arrangements
subject to the supplier's terms and conditions and these Booking Conditions.
It is your responsibility to ensure that all names listed in the booking confirmation are accurate as
per the passports of the travellers in your party and that the travel itinerary accords with your
requirements. Changes are rarely possible once flight tickets and other travel documents are issued,
and alterations may incur additional charges. See Clause 6 regarding amendment fees and
cancellation charges.
On receipt of all travel documents, please check whether the details such as names, dates and
timings are accurate and advise us immediately if there are any errors or omissions. Also, please
note that all flight tickets supplied are non-refundable, non-changeable and non-transferable unless
otherwise stated.
4. Flight Bookings
Financial protection: When you buy an ATOL protected flight from us, you will receive an
ATOL Certificate. This lists what is financially protected, where you can get information on what
this means for you and who to contact if things go wrong. You will be advised at the time of
booking whether your flight is ATOL protected, and if your flight is protected, you will be issued
an ATOL certificate. See Clause 8 for further details of ATOL protection.
Not all of our flights are ATOL protected: some flight-only sales are sold by us as agents for the
airline.
Availability: Seat availability and pricing are at the airline's discretion. Flight times shown are
provisional and may be subject to change, as per the airline's booking conditions. Most airlines
stipulate that bookings are non-refundable.
Fares: Airfares can increase quickly after the initial quotation and so please make payment within
1 hour of your booking having been confirmed in order to guarantee the fare offered. If your fare
has changed by the time you make payment, you will have a right to cancel and claim a full refund
if you do not want to proceed with the booking.
Indirect flights: Please note that some flights may be indirect and fly via other airports. Where an
indirect flight is offered, full details of any flight stopovers will be made clear to you at the time
of booking.
Baggage allowance: The free baggage allowance offered to the passenger differs significantly
from airline and airline and depending on the route. Our prices include the standard baggage
allowance allowed by the airline. The allowance you are entitled to will be shown in the booking
conditions of your airline. Some airlines may allow additional luggage to be added after the
booking – this depends on the terms and conditions of the individual airline to which you should
refer.
Certain airlines consider hold luggage to be an optional extra. When you are booking with an
airline that does make a charge for hold luggage, it is not included or displayed in our headline
prices; the option to add this extra facility will be offered to you at the time of booking. Should
you choose not to take any hold luggage on your trip, you will receive the standard hand luggage
allowance as detailed in the airline booking conditions, normally between 5 and 10kgs. Still, please
check your booking confirmation which will specify the hand luggage allowance. Bags must be
no larger than the dimensions allowed by the airline in question for carry-on luggage. For further
information, please refer to the airline booking conditions.
Check-in: Check-in procedures are included in the booking confirmation e-mail we send to you.
Some airlines will require this check-in to be carried out online; where this is required, failure to
check-in online will result in check-in fees at the airport, which you will be liable to pay for. It is
your sole responsibility to follow the airline's check-in procedures and to check-in in good time
for your flight. Tickets cannot be refunded or changed because of a no show or late check-in at the
airport. To allow adequate time for security and check-in procedures, we recommend that you
arrive at the airport 3 hours before your departure time. Check-in counters generally close 60
minutes prior to departure.
Amendment and cancellation: Most flight bookings are non-refundable by the airline, and any
amendment or cancellation will incur charges. See the individual airline's booking conditions for
further details and Clause 6 below. As we are your booking agent, please contact us in the event
of any amendment or cancellation – see Clause 6 below.
5. Price And Payment
The price of your holiday includes all taxes and additional fees, charges and costs that are known
at the time of your booking. Where such additional taxes, fees charges and costs cannot be
calculated prior to you making a booking, you will be given an indication of the type of additional
costs that you may still have to bear.
In order to book your chosen travel arrangements, you will be required to pay an instalment/deposit
on account of the full price or the full balance at the time of booking, depending on when you
make your booking relative to the travel departure date. You must also pay any applicable
insurance premiums and booking fees.
If only a part payment is made, the balance must be paid on or before the due date that we stipulate
in your booking confirmation. Failing to do so may result in cancellation of the booking by the
principal(s) or supplier(s) and may incur cancellation fees set out in their terms and conditions.
Payment by instalments Where you select and qualify for our "Fly Now Pay Later" scheme for
payment by interest-free instalments, you enter into a credit agreement with a third-party provider,
and their terms and conditions apply to your payments and are available on our website. To qualify
for the scheme, the third party carries out a credit check.
Note: Except where otherwise advised or stated in the terms and conditions of the supplier
concerned, all monies you pay to us for travel arrangements will be held on behalf of the
supplier/principal concerned, with the exception of bookings protected by an ATOL. Any money
paid to us in respect of a booking protected by an ATOL is held by us on behalf of and for the
benefit of the Trustees of the Air Travel Trust at all times, but subject to our obligation to pay it to
the ATOL holder for so long as the ATOL holder does not fail financially. If the ATOL holder
does fail financially, any money held at that time by us or subsequently accepted from the
consumer by us is and continues to be held by us on behalf of and for the benefit of the Trustees
of the Air Travel Trust without any obligation to pay that money to the ATOL holder.
6. Cancellation And Amendment
Cancellations: You may cancel your booking at any time. Cancellation requests must be sent to
us in writing to Customer Services, Times and Travels, Office 4 219 Kensington High Street,
Kensington, London, W8 6BD, United Kingdom, or by e-mail to info@timesandtravels.co.uk
, by the lead name on your booking, and it will not take effect until received by us. Upon
receipt of your cancellation request, the principal(s) or supplier(s) may be entitled to charge a
cancellation fee as specified in their terms and conditions. Cancellation fees may be as much as
100% of the total price of the travel service, depending on when cancellation occurs. Flights are
usually non-refundable any time after the date of booking. In addition, as we incur administration
costs in processing your cancellation request, we charge an administration fee per passenger as set
out in Clause 21.
Amendments: If you want to amend any aspect of your booking you must notify us in writing by
post at Customer Services, Times and Travels, Office 4 219 Kensington High Street, Kensington,
London, W8 6BD, United Kingdom or e-mail to info@timesandtravels.co.uk. We cannot
guarantee that an amendment can be made after your booking is confirmed, and this will depend
on the terms and conditions of the supplier(s) of the travel service(s). Other than in respect of a
request to increase the number of persons in your party/booking, you would need to pay an
amendment fee per passenger as set out in Clause 21, together with the airline/supplier amendment
charges (if any).
If you have taken out travel insurance (see Clause 7 below), you may be able to claim any
cancellation and amendment charges under your policy.
7. Delivery Of Documents
All travel documents (e.g. tickets/Insurance policies) will be sent to you by e-mail within 48-72
hours following full payment of your booking or by post on request, except in the case of a very
late booking, in which case documents can be sent within 24 hours. Once documents are posted to
you, no liability will be accepted by us unless the loss of documents is caused due to our
negligence. In such instances, if the tickets or other documents need to be reissued, all the costs
should be borne by you. Documents can only be reissued up to 7 days before departure. You may
request for delivery by other means if necessary, e.g. courier, provided that this is at your cost.
8. Passports, Visas And Health
It is your responsibility to inform us of any medical conditions and reduced mobility before
you book so that we can ensure the suitability of your trip for your particular needs.
Although we can provide general information about the passport, visa (including approximate time
to obtain) and health formalities in your destination countries, it is your responsibility to check,
fulfil and confirm your own specific circumstances with the relevant Embassies and/or Consulates
and your doctor as applicable. Requirements do change, and you must check the up to date position
in good time before departure.
Please take special note that for all air travel within the British Isles, airlines require photographic
identification, either a passport or driving licence.
Passports: Most countries now require passports to be valid for at least 6 months after your return
date. Please check the Gov.uk site for up to date information on the passport requirements to the
particular destination.
Visas: In some countries, a transit visa is required for passing through the country with connecting
flights. We will advise you if a transit visa is required for your travel. Please also check the UK
government foreign travel website for the most up to date information on visa entry requirements
at https://www.gov.uk/foreign-travel-advice
An ESTA visa is a necessary requirement for all USA bound travel as well as transiting the USA;
an ETA visa is a necessary requirement for all Australia bound travel as well as transiting
Australia. Please check if your flight has an alteration involving two separate airports with the
path; it is your duty to arrange the transfer to the correct airport and to arrange a transit visa if
applicable.
Special conditions apply for travel to the USA, and all passengers must have individual machine-
readable passports. Please check https://uk.usembassy.gov
For European holidays you should obtain a completed and issued form EHIC prior to departure.
Non-British passport holders, including other EU nationals, should obtain up to date advice on
passport and visa requirements from the Embassy, High Commission or Consulate of your
destination or country(ies) through which you are travelling.
Security: Up to date travel advice can be obtained from the Foreign and Commonwealth Office;
visit https://www.gov.uk/travelaware. See Clause 17.
Children: Additional documentation is usually required by airlines in relation to children
travelling without their parents or unaccompanied, so this must be notified to us in advance. We
will not be responsible for any refusal to embark or delay due to any failure to obtain the requisite
documentation.
Pregnancy: Most airlines reserve a right to refuse embarkation to a woman who is in advanced
pregnancy. Accordingly, please tell us at the time of making your booking if you or someone in
your party is pregnant (or becomes pregnant before departure) so that we can check the policy of
the relevant airline and advise you accordingly. A medical certificate from a doctor confirming
fitness to travel may be required. We do not accept responsibility for anyone who is refused travel
due to pregnancy if we have not been notified of the pregnancy or if the advice we have given has
not been followed.
We do not accept any responsibility if you cannot travel or incur any other loss because you have
not complied with any passport, visa, immigration requirements or health formalities. You agree
to reimburse us in relation to any fines or other losses which we incur as a result of your failure to
comply with any such requirements or formalities.
9. Responsibility For Your Booking
Your contract is with the supplier/principal, and its booking conditions apply. As an agent, we
accept no responsibility for the actual provision of the travel arrangements. Our responsibilities
are limited to making the booking in accordance with your instructions. We accept no
responsibility for any information about the travel arrangements that we pass on to you in good
faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum
liability to you is limited to twice the cost of the commission we earn on your booking (or the
appropriate proportion of this if not everyone on the booking is affected). We do not exclude or
limit liability for death or personal injury that arises as a result of our negligence or that of any of
our employees whilst acting in the course of their employment. Note: Where we are the organiser
of a Package under the Package Travel Regulations, we will accept responsibility for that Package
as the organiser, and the additional terms and conditions in Section B will apply.
10. Unavoidable And Extraordinary Circumstances
Except where otherwise expressly stated in these Booking Conditions, we will not be liable or pay
you compensation if our contractual obligations to you are affected by unavoidable and
extraordinary circumstances beyond our (or a supplier's) control, the consequences of which could
not have been avoided even if all reasonable measures had been taken (“Unavoidable and
Extraordinary Circumstances”) . For the purposes of these Booking Conditions, unavoidable
and extraordinary circumstances include, but are not limited to, warfare and acts of terrorism (and
a threat thereof), civil strife, significant risks to human health such as the outbreak of serious
disease at the travel destination or natural disasters such as floods, earthquakes or weather
conditions which make it impossible to travel safely to the travel destination or remain at the travel
destination, the act of any government or other national or local authority including port or river
authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire,
chemical or biological disaster, unavoidable technical problems with transport, air traffic control
strikes, flight cancellations and all similar events outside our or the supplier(s) control.
Brexit Implications: please note that certain travel services may be affected as a result of the
United Kingdom's decision to leave the European Union. This could include an unavailability of
certain flight routes, access to certain ports and airports and changes to the visa requirements of
British citizens travelling to, within or through the EU. Please rest assured that this is something
we will continue to monitor and will advise our customers as soon as possible if we become aware
of any confirmed bookings that will be affected. However, since this is something which is
completely unprecedented and outside our control, we would treat any such changes as
unavoidable and extraordinary circumstances in the terms set out above, and whilst we will
endeavour to provide suitable alternative arrangements or refunds where possible, we will not be
liable to pay you any compensation.
11. Accommodation Ratings & Standards
All ratings are as provided by the relevant supplier or are our own average ratings based on our
industry knowledge and customer feedback. Our own ratings are clearly marked and are intended
to give a guide to the services and facilities you should expect from your accommodation.
Standards and ratings may vary between countries, as well as between suppliers. We cannot
guarantee the accuracy of any ratings given. We have made reasonable efforts to establish the
official rating of the accommodation and include this within the description of the accommodation
on our website.
12. Documentation & Information
All descriptions and content on our website or otherwise issued by us is done so on behalf of the
supplier in question are intended to present a general idea of the services provided by the supplier.
Not all details of the relevant services can be included on our website. All services shown are
subject to availability. If you require any further details, in respect of any travel arrangements or
any other services, please contact us.
13. Safety & Security
You are responsible for making yourself aware of Foreign Office advice with regard to the safety
of the countries and areas in which you will be travelling and to make your decisions accordingly
(see https:www.gov.uk/travelaware). Advice from the Foreign Office to avoid or leave a particular
country may constitute an Unavoidable and Extraordinary Circumstance under Clause 14 above.
14. Your Behaviour
You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the
enjoyment of others. If in the supplier/principal's opinion or in the opinion of any other person in
authority, your behaviour or that of any member of your party is causing or is likely to cause
distress, danger or annoyance to any other customers or any third party, or damage to property, or
to cause a delay or diversion to transportation, the supplier reserves the right to terminate your
booking immediately with no further liability to you. You and/or your party may also be required
to pay for loss and/or damage caused by your actions, and you and each member of your party will
be jointly and individually liable for any damage or losses caused. Full payment for any such
damage or losses must be paid directly to the supplier/principal prior to departure. If you fail to
make payment, you will be responsible for meeting any claims (including legal costs) subsequently
made against us because of your actions, together with all costs we incur in pursuing any claim
against you.
We cannot be held responsible for the actions or behaviour of other guests or individuals who have
no connection with your booking arrangements or with us.
15. Data Protection
As part of your booking information, we will need you to provide us with personal information
such as name, e-mail address, telephone number, passport number and other identifying
information. We may also need to collect special category information that you provide, such as
health and medical information, details of any disabilities, or religion.
We will process your personal information, including special category information, for the purpose
of making your booking and also pass this to the relevant suppliers of your travel arrangements or
other particular persons who are a part of the provision of your travel services, as necessary to
arrange your travel. Further, if required by any authorities or as required by law, the information
may be provided to public authorities such as customs or immigration. Certain information may
also be passed on to security or credit checking companies. If you are travelling to the United
States, we will need to send this information to the US Customs and Border Protection for the
purposes of preventing and combating terrorism and other transnational serious crimes. If you
travel outside the European Economic Area, we will pass your data to suppliers outside of the EEA
in compliance with the requirements of the General Data Protection Regulation as regards such
transfers.
In making this booking, you understand that the personal information that you provide in your
booking form may be shared with suppliers and any person required to facilitate your travel
arrangements.
Please see our Privacy Policy for full details of how we use personal data.
16. Service Charges
In certain circumstances, there are some service charges applicable for the services we provide.
Service
Charge
Admin Charges
£60
Delivering tickets by hand
Option not available
Tickets dispatched by courier
£2
Tickets dispatched by insured delivering
£5
International telephone/fax calls
As specified by the provider
Tailor-made itinerary planning
No charge
Bookings
No charge
If you are to proceed with any financial reimbursement claims and payment disputes to retrieve
the cost of your holiday/flight or any additional compensations from Times and Travels via other
sources, a surcharge of 10% of the total payment would be retained at the end of the handling
process.
